FAQ
Shipping
Q: How long does it take to process my order?
A: All products require a minimum of one business day for fulfillment before shipping.
Q: How are shipping costs calculated?
A: We use a calculated system across all products to provide accurate shipping rates at checkout.
Q: Do you ship internationally?
A: We currently ship within the United States and Canada. More countries will be added soon. If you’d like delivery to a country not listed, please contact us at customersupport@jmacenterprisellc.com.
Orders & Tracking
Q: Will I receive a tracking number?
A: Yes. All orders are shipped with a tracking number. Carrier and tracking details will be emailed to you once your order has been dispatched.
Q: How do I check the status of my order?
A: You can track your shipment using the tracking number provided in your shipping confirmation email.
Returns & Exchanges
Q: How do I return a product?
A: Please email customersupport@jmacenterprisellc.com with your name, order number, product ordered, and reason for return. Once received, we will send you instructions for completing your return or exchange.
Q: Do you offer exchanges?
A: Yes, exchanges are available. Simply follow the return process and indicate that you’d like to exchange your item.
Products & Warranty
Q: Are your products covered by warranty?
A: Many of our products come with manufacturer warranties. Warranty details are listed in the product description when available. If you’re unsure, contact us and we’ll confirm.
Q: What if the product I receive is damaged or defective?
A: If your product arrives damaged or defective, please contact us within 7 days of delivery at customersupport@jmacenterprisellc.com. We’ll work with you quickly to resolve the issue through replacement, exchange, or refund.
Q: Are the product photos accurate?
A: Yes. We make every effort to ensure our product descriptions and images reflect the actual item you’ll receive. Please note that slight variations in color or packaging may occur depending on manufacturer updates.
Q: Do you test or verify the quality of your products?
A: We carefully source products from trusted suppliers and ensure quality standards are met before offering them to our customers.
Payments & Security
Q: Is it safe to shop on your website?
A: Yes. Our store uses secure payment processing and encryption to protect your personal and payment information.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and digital payment options available at checkout.
Contact Us
Still have questions? Reach out anytime at customersupport@jmacenterprisellc.com.